Mohawk Industries announced that after implementing a new order management system in its Flooring North America segment at the end of 2024, the company experienced unexpected issues, including delays and errors in shipments and invoicing. While these challenges temporarily disrupted normal service levels, the manufacturing and financial systems remained unaffected, and the restructuring initiatives previously announced were not impacted.

The company has made progress in resolving the issues, leading to increased shipping rates and a reduction in backlog to normalized levels. Mohawk is working to address customer errors and improve processes, with manufacturing and distribution operations functioning at historical levels.

Mohawk will release its fourth-quarter and full-year 2024 results on February 6, 2025, with an investor call scheduled the following day to provide additional details about the system conversion and its impact.