IBM Sterling Order Management is revolutionizing retail operations by leveraging AI to enhance efficiency in inventory management, order fulfillment, and customer service. As retailers face evolving consumer demands and supply chain disruptions, IBM’s solutions provide real-time visibility into inventory, streamline omnichannel order fulfillment, and empower customer service representatives with AI-driven automation.

Advance Auto Parts improved its order fulfillment by integrating IBM and OneRail’s technology, leading to a 98% on-time delivery rate, a 12% reduction in transportation costs, and a 27% sales increase in its 30-minute delivery segment. Mexican retailer Tiendas Del Sol - Woolworth used IBM Sterling Order Management to reduce order cancellations due to stockouts from 10% to less than 1%, enhancing customer satisfaction.

IBM has also introduced the Sterling Next Generation Call Center solution, incorporating IBM watsonx.ai to automate manual customer service tasks. This AI-driven approach improves response times, enhances customer interactions, and reduces operational costs.

As retailers continue to adapt to changing market conditions, IBM Sterling remains committed to driving digital transformation in the industry. For more details, visit IBM's website.