Ellucian is expanding its collaboration with Microsoft to enhance its CRM solutions for higher education. The transition of CRM Recruit, CRM Advise, and CRM Advance to Microsoft Dynamics 365 Sales, Customer Service, and Power Platform will improve student engagement, recruitment, and alumni relations through AI-driven capabilities, greater security, and scalability.

The update aims to streamline workflows, boost productivity, and enhance institutional resilience. Microsoft’s Hether Danforth emphasized the partnership’s goal of optimizing recruitment and student success while ensuring institutions benefit from Microsoft’s secure and innovative platform.
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