Discover Wins 2025 CIO 100 Award for Generative AI Risk Reduction Model

Discover Financial Services has been named a 2025 CIO 100 Award winner for its innovative generative AI solution that supports customer care agents in classifying customer contact preferences while reducing company risk. The award, presented annually for nearly 30 years, honors organizations demonstrating excellence in IT strategy and operations.

Developed in-house, the GenAI model integrates cloud-scale data warehousing with advanced analytics to assess customer contact preferences and ensure compliance with financial regulations. Key achievements of the model include:

- Reducing deployment time from 7 hours to 4 minutes
- Expanding dataset coverage for customer contact preferences by 80%
- Cutting sentiment analysis time by more than 75%
- Capturing over 1,200 additional customer contact preference requests monthly

Jason Strle, Discover’s Chief Information Officer, emphasized that the solution enhances security and service: “We can now quickly convert data into actionable insights that support our customers in minutes instead of hours or days.”

Winners of the CIO 100 Awards will be honored at the upcoming CIO 100 Symposium & Awards event. For more on Discover’s technology and open roles, visit [technology.discover.com](https://technology.discover.com) and [jobs.discover.com](https://jobs.discover.com).