Agentic AI is poised to revolutionize business operations by enabling AI-driven automation and decision-making at an unprecedented scale. According to ServiceNow executives, AI-powered bots and systems will significantly enhance workplace efficiency, from automating HR onboarding to managing IT workloads.

Michael Park, ServiceNow’s global AI head, highlights how AI can streamline processes by learning from user interactions. One key use case is new-employee onboarding, where AI automates access provisioning, reducing administrative overhead. AI-powered tools also improve summarization, note-taking, and task automation, freeing employees for higher-value work.

Chris Bedi, ServiceNow’s chief customer officer, envisions AI agents collaborating autonomously within organizations, optimizing processes such as cloud management and service provisioning. Unlike traditional robotic process automation, AI agents can proactively adjust to dynamic business needs.

However, companies must invest in data management and governance to fully leverage AI. Large language models (LLMs) rely on structured, high-quality data; without it, their outputs risk being unreliable. ServiceNow leaders stress that businesses should focus on AI’s strategic potential—not just implementation, but using AI to drive innovation and revenue growth.

As AI adoption accelerates, organizations must rethink their workflows, ensuring AI becomes a core tool for business transformation.
(Deloitte.com)