AVEVA–ServiceNow Partnership

AVEVA and ServiceNow announced a strategic partnership to accelerate industrial transformation. The integration of AVEVA’s CONNECT platform with ServiceNow’s AI-driven Operational Technology Management will unify data, enhance workflow automation, and improve asset performance. The joint solution aims to reduce downtime, boost productivity, and support sustainable growth through real-time monitoring, anomaly detection, and compliance management.

ServiceNow to Acquire Logik.ai, Enhancing Its CRM Capabilities with AI-Powered CPQ Technology

ServiceNow (NYSE: NOW) has signed a definitive agreement to acquire **Logik.ai**, an innovator in AI-powered Configure, Price, Quote (CPQ) solutions, to bolster its rapidly growing CRM and Sales and Order Management offerings. This move is aimed at transforming how companies manage complex sales processes by integrating Logik.ai’s consumer-grade, composable, and scalable CPQ capabilities directly into the ServiceNow platform.

The acquisition addresses critical pain points in sales cycles — such as slow quoting processes, pricing errors, and disconnected workflows — which often lead to revenue loss and customer dissatisfaction, particularly in sectors like manufacturing, high tech, and medical devices.

John Ball, EVP and GM of CRM & Industry Workflows at ServiceNow, emphasized that the integration of Logik.ai will allow ServiceNow to deliver a unified platform for selling, fulfilling, and servicing — transforming the traditionally fragmented CRM experience into a seamless one.

Logik.ai’s CEO and co-founder Christopher Shutts stated that joining ServiceNow will “unlock simplicity and scale” across the sales lifecycle, leveraging AI to eliminate inefficiencies from lead to renewal.

Logik.ai, already integrated with nearly 50 tech partners including ServiceNow, will enhance existing tools such as Customer Service Management and Sales and Order Management, while supporting direct sales, partner sales, and self-service workflows.

The deal is subject to customary closing conditions and regulatory approval. Once completed, the acquisition is expected to significantly expand ServiceNow’s footprint in the CRM market with a next-generation CPQ tool designed for speed, precision, and AI-driven automation.

ServiceNow (NYSE: NOW) today announced that it will release financial results for the first quarter ended March 31, 2025, following the close of market on Wednesday, April 23, 2025. ServiceNow will host a conference call and live webcast to discuss the financial results.

Conference Call Details

The conference call will begin at 2 p.m. Pacific Time (21:00 GMT) on April 23, 2025. Interested parties may listen to the call by dialing (888) 330‑2455 (Passcode: 8135305), or if outside North America, by dialing (240) 789‑2717 (Passcode: 8135305). Individuals may access the live teleconference from this webcast (https://events.q4inc.com/attendee/394574978).

COGNIZANT AND SERVICENOW LAUNCH AI-POWERED DISPUTE MANAGEMENT SOLUTION FOR MID-MARKET BANKS

On March 27, 2025, Cognizant announced the launch of an AI-powered dispute management solution in partnership with ServiceNow, aimed at mid-market banks in North America. The Business Process as a Service (BPaaS) offering is designed to streamline dispute resolution, reduce operational inefficiencies, and enhance customer satisfaction.

The solution integrates ServiceNow’s dispute management platform with Cognizant’s expertise in end-to-end operations. It includes features such as multi-channel dispute intake, voice and text-based sentiment analysis, automation for operational efficiency, and predictive analytics for workload and recovery. The system uses generative AI to reduce manual intervention and improve outcomes.

Executives from both Cognizant and ServiceNow emphasized the importance of this collaboration in transforming the financial services landscape, while TDECU highlighted the potential for improved customer experiences. The solution represents a broader move toward AI-driven efficiencies in the banking sector.

Agentic AI is poised to revolutionize business operations by enabling AI-driven automation and decision-making at an unprecedented scale. According to ServiceNow executives, AI-powered bots and systems will significantly enhance workplace efficiency, from automating HR onboarding to managing IT workloads.

Michael Park, ServiceNow’s global AI head, highlights how AI can streamline processes by learning from user interactions. One key use case is new-employee onboarding, where AI automates access provisioning, reducing administrative overhead. AI-powered tools also improve summarization, note-taking, and task automation, freeing employees for higher-value work.

Chris Bedi, ServiceNow’s chief customer officer, envisions AI agents collaborating autonomously within organizations, optimizing processes such as cloud management and service provisioning. Unlike traditional robotic process automation, AI agents can proactively adjust to dynamic business needs.

However, companies must invest in data management and governance to fully leverage AI. Large language models (LLMs) rely on structured, high-quality data; without it, their outputs risk being unreliable. ServiceNow leaders stress that businesses should focus on AI’s strategic potential—not just implementation, but using AI to drive innovation and revenue growth.

As AI adoption accelerates, organizations must rethink their workflows, ensuring AI becomes a core tool for business transformation.
(Deloitte.com)

ServiceNow announced that it has entered into an agreement to acquire Moveworks, with the transaction subject to regulatory approvals and customary closing conditions. The acquisition aims to enhance ServiceNow’s AI capabilities and expand its offerings. The company expects the transaction to provide significant benefits for customers through improved product capabilities and integrations. Further details about the transaction will be included in regulatory filings.

ServiceNow reported strong financial results for the fourth quarter and full year of 2024, with significant growth in subscription revenues and other key metrics. Here are the key highlights:

**Fourth Quarter 2024 Results:**
- Subscription Revenues: $2.866 billion, a 21% year-over-year increase.
- Total Revenues: $2.957 billion, up 21% year-over-year.
- Current Remaining Performance Obligations (cRPO): $10.27 billion, a 19% increase year-over-year.
- Remaining Performance Obligations (RPO): $22.3 billion, up 23% year-over-year.
- Net Income: $384 million, compared to $295 million in Q4 2023.
- Free Cash Flow: $1.4 billion, a 47.5% increase year-over-year.

**Full-Year 2024 Results:**
- Subscription Revenues: $10.646 billion, a 23% increase year-over-year.
- Total Revenues: $10.984 billion, up 22% year-over-year.
- Net Income: $1.425 billion, compared to $1.731 billion in 2023.
- Free Cash Flow: $3.455 billion, a 31.5% increase year-over-year.

**Business Highlights:**
- ServiceNow added nearly 500 customers with more than $5 million in Annual Contract Value (ACV), representing a 21% year-over-year growth.
- The company announced new AI innovations, including the AI Agent Orchestrator and AI Agent Studio, set to launch in March 2025.
- ServiceNow expanded partnerships with Google Cloud, Oracle, and Visa, among others, to enhance AI and workflow capabilities.
- The Board of Directors authorized an additional $3 billion for the share repurchase program.

**Leadership and Recognition:**
- ServiceNow was recognized as a leader in several industry reports, including Gartner’s Magic Quadrant for CRM Customer Engagement Center and AI Applications in IT Service Management.
- The company was also named one of Fortune’s World’s Most Admired Companies for 2025.

**Financial Outlook for 2025:**
- Q1 2025 Subscription Revenues: Expected to be between $2.995 billion and $3.000 billion, representing 18.5% to 19% year-over-year growth.
- Full-Year 2025 Subscription Revenues: Projected to be between $12.635 billion and $12.675 billion, up 18.5% to 19% year-over-year.
- Free Cash Flow Margin: Expected to be 32% for the full year.

ServiceNow continues to focus on innovation, particularly in AI, and aims to maintain its leadership position in the enterprise technology landscape. The company’s strong financial performance and strategic investments position it well for future growth.

ServiceNow is acquiring Cuein, a conversation data analysis company, to enhance its AI Agents by enabling them to transform siloed customer interaction data into actionable insights. This acquisition aims to improve ServiceNow's AI capabilities by providing real-time, comprehensive analysis that helps streamline operations and accelerate smarter decision-making. Cuein's technology will enable ServiceNow AI Agents to access accurate insights and apply learnings across multiple systems, fostering more integrated and intelligent workflows. The collaboration aligns with ServiceNow's vision of advancing human-centered AI for enterprises and delivering meaningful productivity gains for customers.