FICO SURVEY REVEALS TRUST GAP IN REAL-TIME PAYMENTS AMONG UK CONSUMERS

A recent survey by FICO highlights that while most UK consumers have used Real-Time Payments (RTP), many remain unsure about their security. Nearly a quarter of respondents (23%) are uncertain whether RTP includes adequate security checks, and only 35% believe RTP is more secure than credit cards—well below the global average of 51%. Usage in the UK also trails the global average, with 79% having sent and 73% having received RTP compared to 91% and 89% globally. FICO emphasizes the need for banks to better educate customers about RTP benefits and security measures. The company suggests that using trusted communication channels, like banking apps, can help build consumer confidence and combat scams.