ServiceNow is acquiring Cuein, a conversation data analysis company, to enhance its AI Agents by enabling them to transform siloed customer interaction data into actionable insights. This acquisition aims to improve ServiceNow's AI capabilities by providing real-time, comprehensive analysis that helps streamline operations and accelerate smarter decision-making. Cuein's technology will enable ServiceNow AI Agents to access accurate insights and apply learnings across multiple systems, fostering more integrated and intelligent workflows. The collaboration aligns with ServiceNow's vision of advancing human-centered AI for enterprises and delivering meaningful productivity gains for customers.