Vodafone Business and ServiceNow Collaborate to Launch AI-Powered Service Automation

Vodafone Business and ServiceNow announced a five-year strategic collaboration to transform customer service management using AI. The partnership will integrate ServiceNow’s AI platform into Vodafone’s operations, enhancing service automation across its fixed and mobile connectivity portfolio.

The solution will allow Vodafone to detect and resolve service issues faster, personalize support, and improve overall customer experience. A pilot deployment in Ireland led to a 45% increase in digital channel usage and a fourfold rise in customer satisfaction.

Vodafone’s custom enhanced service management software will be licensed exclusively to ServiceNow, improving support across customer touchpoints. The collaboration also includes AI-powered monitoring for quicker issue detection, streamlined onboarding, and improved analytics through seamless data integration.

This initiative is designed to serve millions of business customers globally, particularly small and medium enterprises, by automating repetitive tasks and accelerating innovation across the service lifecycle.