Vodafone Business and Fortinet announced an expanded global partnership to deliver converged networking and cybersecurity services powered by Fortinet’s Unified SASE solution across Europe, Asia, and the U.S.

Vodafone Business has been designated a "Fortinet Global Partner" in recognition of its expertise in designing and managing secure enterprise solutions.

The partnership enables large and mid-sized enterprises to access services like secure SD-WAN, SASE, and firewalls, enhancing secure connectivity for hybrid workforces. Vodafone Business and Fortinet will also collaborate on sovereign-compliant network operations and AI-driven network automation. This expansion addresses rising cybersecurity threats and supports digital transformation initiatives with global reach and strong security compliance.

Vodafone Business and ServiceNow Collaborate to Launch AI-Powered Service Automation

Vodafone Business and ServiceNow announced a five-year strategic collaboration to transform customer service management using AI. The partnership will integrate ServiceNow’s AI platform into Vodafone’s operations, enhancing service automation across its fixed and mobile connectivity portfolio.

The solution will allow Vodafone to detect and resolve service issues faster, personalize support, and improve overall customer experience. A pilot deployment in Ireland led to a 45% increase in digital channel usage and a fourfold rise in customer satisfaction.

Vodafone’s custom enhanced service management software will be licensed exclusively to ServiceNow, improving support across customer touchpoints. The collaboration also includes AI-powered monitoring for quicker issue detection, streamlined onboarding, and improved analytics through seamless data integration.

This initiative is designed to serve millions of business customers globally, particularly small and medium enterprises, by automating repetitive tasks and accelerating innovation across the service lifecycle.